Account deletion

1.About this page

The Gloumi app is provided by MB „Gloumi“. This page explains how to delete your Gloumi account and the data linked to it, in the app or by email.

2.Deleting your account in the app

• Open Gloumi and sign in.
• In the side menu choose “App settings” → “Delete account” and confirm with “Request deletion”.
• Your account and its data are deleted after 30 days. Until then you can cancel the deletion in the app.

3.If you no longer have the app

Write to info@gloumi.lt from the email address linked to your Gloumi account, with “Account deletion” in the subject. If you sign in with Apple or Google, give that account's email address in your message.

So that we do not delete someone else's account, we may ask you to confirm that the account is yours. We delete it without undue delay, within one month of your request at the latest, and write to you when it is done.

4.A master's subscription

A master subscription (Pro or VIP Studio) is bought in the App Store or on Google Play and does not end with the account. Cancel it in the store's subscription settings before deleting your account, or the store will keep charging for it.

5.How long we keep data

• Account data – while the account is active, and for 30 days after deletion.
• Booking and payment records – up to 10 years (accounting requirements).
• Chat messages – while the account is active or until you delete them.
• Stories – automatically stop being shown after 24 hours.