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Legal

Refund Policy

Last updated

1.Who these terms apply to

Gloumi is a platform connecting beauty professionals with clients. The service is provided by the professional, who is responsible for it; Gloumi acts as intermediary for the booking and, where the professional has set one, collects a deposit.

These terms explain when and how money is returned. They supplement the Terms of Service and do not change them; in case of conflict the Terms of Service apply.

2.Deposits for an appointment

A booking is considered made once the master confirms it in the app. A master may require a deposit – either a fixed amount or a percentage of the service price.

A paid deposit is credited towards the final price of the service.

  • If a visit is cancelled more than 24 hours in advance, the deposit is refunded.
  • If it is cancelled less than 24 hours in advance, or in case of a no-show, the deposit is not refunded.
  • If the master cancels the visit, the deposit is refunded in full.
  • If a visit is rescheduled, the deposit is carried over to the new time.

3.How and how quickly we refund

  • We refund to the same payment method that was used, through our payments partner Stripe.
  • We start the refund as soon as the cancellation meets the conditions; banks usually credit it within 5 to 10 working days.
  • We charge no fee for a refund.
  • Cash paid directly to the professional does not pass through Gloumi and cannot be refunded by us; speak to the professional.

4.The professional's subscription

Master features are offered as a monthly subscription with a free trial period. The subscription is purchased through the Apple App Store or Google Play and renews automatically until you cancel it.

The subscription is cancelled in your App Store / Google Play account settings no later than 24 hours before the end of the period. Gloumi cannot cancel the subscription on your behalf.

  • Any unused part of the trial period is forfeited when a subscription is purchased.
  • Refund requests are handled by Apple or Google under their own rules.
  • When a subscription ends, Pro features are switched off but your data is kept.

5.Disagreements and your rights as a consumer

If you believe a refund was handled wrongly, write to info@gloumi.lt and we will look into it with the professional.

Consumers may also contact the State Consumer Rights Protection Authority of Lithuania (vvtat.lt). These terms do not limit your rights under mandatory Lithuanian and European Union law.