Terms for Masters and Salons

1.General provisions and definitions

These Terms for Masters and Salons are an agreement between MB Gloumi (company code 308087857, L. Zamenhofo g. 10-36, LT-06330 Vilnius, Lithuania, info@gloumi.lt; referred to below as Gloumi) and the person who offers beauty services through Gloumi. They set out how a Master and a Salon owner use Gloumi as business users.

Gloumi does not provide beauty services itself and is not a party to the service contract between a Master and a Client. Gloumi provides the platform through which a Master can be found and their service booked and paid for.

In these Terms for Masters and Salons:

• Gloumi means MB Gloumi and the platform it operates: the app, the website gloumi.lt and the related services.
• Master means a natural or legal person who offers and provides beauty services through Gloumi in their own name and for business purposes. A Salon owner and a Member are Masters too.
• Client means a person who books a Master's service through Gloumi.
• Visit means a Master's service booked through Gloumi for a specific time.
• Salon means a page on Gloumi that shows several Masters under one name and address.
• Salon owner means the Master who created a Salon and manages it.
• Member means a Master who has accepted a Salon owner's invitation to join the Salon.
• Terms means the Gloumi Terms of Service, which apply to all users of Gloumi.
• Privacy Policy means the Gloumi Privacy Policy, which describes how Gloumi processes personal data.
• Stripe means the payment service provider through which payments in the app and payouts to Masters are made.

2.Acceptance and entry into force

A Master accepts these Terms for Masters and Salons in the app by tapping the consent button: when submitting a master profile, when creating a Salon and when these Terms for Masters and Salons change. They take effect when accepted and remain in force for an indefinite period until either party ends them.

For Masters who used Gloumi before these Terms for Masters and Salons were published, they apply no earlier than 15 days after notice of them, as set out under “Changes to these Terms for Masters and Salons”. A Master may also accept earlier by tapping the consent button. A Master who does not agree may, within that time, stop using the master features without any consequences.

Together with these Terms for Masters and Salons, the Terms also apply to a Master, and the Privacy Policy applies to the processing of personal data. These Terms for Masters and Salons supplement the Terms; where the two differ, these Terms for Masters and Salons govern the relationship between the Master and Gloumi.

These Terms for Masters and Salons are always available in the app and on gloumi.lt. Gloumi keeps a record of which version a Master accepted and when.

These Terms for Masters and Salons are drawn up in Lithuanian and English. If the texts differ, the Lithuanian text prevails.

3.Who may be a Master and what the Master is responsible for

Only an adult (aged 18 or over) natural person with full legal capacity acting in their own name, or a legal person, may be a Master. A person creating a master profile on behalf of a legal person confirms that they are authorised to represent it and to take on the obligations set out in these Terms for Masters and Salons.

One person may hold only one master account. A Master provides true information about their identity and business and updates it without delay when it changes.

A Master is a trader and provides services in their own name, at their own risk and for their own account. Gloumi is not the Master's employer, partner or agent, except for receiving payments as described under “Payments and payouts”. There is no employment relationship between Gloumi and a Master.

Gloumi may at any time ask a Master to confirm their identity, business registration, qualifications, licence or insurance and to provide documents proving them. Until they are provided, Gloumi may restrict the master account (see “Restriction, suspension and termination”). Gloumi's checks do not relieve the Master of responsibility for their business complying with the law.

The Master alone is responsible for:

• registering their business as the law requires (an individual activity certificate, a business licence, or a company such as an MB or a UAB);
• taxes, social insurance contributions, accounting and issuing the purchase documents Clients are entitled to;
• the licences, permits and qualifications the law requires for the services they provide;
• hygiene and safety requirements, and the suitability of their tools, products and premises;
• insurance, where it is mandatory;
• providing services to minors only in line with the law, including the consent of a parent or guardian where it is needed;
• offering only services they are allowed by law to provide; by accepting these Terms for Masters and Salons, the Master confirms this.

4.Identity verification and the Stripe account

Payments in the app and payouts to Masters are handled by Stripe through Stripe Connect. To receive payouts, a Master creates a Stripe account connected to Gloumi and completes Stripe identity verification (KYC). Until verification is complete, no payouts are made.

The relationship between a Master and Stripe is governed by the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Gloumi is not a party to these agreements and is not responsible for Stripe's decisions, for example if Stripe refuses to verify an account or restricts it.

The Master authorises Gloumi to pass to Stripe the data needed to create the account, carry out verification, make payments and payouts, and prevent fraud and money laundering – identity, contact, business and payment data – and to receive from Stripe the verification status and payout information.

The bank account into which Stripe pays out must belong to the Master or their company. Stripe's fees for the Master's account and for payouts to the bank are paid by Gloumi, as set out in the Terms section “Payments, commission and payouts to masters”.

If the Master does not complete Stripe verification within 30 days of a Client's payment, Gloumi refunds that payment to the Client and no longer transfers it to the Master. This does not change the Master's claims against the Client under the service contract.

5.Listings, content and ranking

A Master's profile, services, prices, durations, working hours, photos and other listings must be accurate, clear and up to date. A Master lists only services they provide themselves, and only free slots in which they can actually receive a Client.

Photos show the Master's own work. A price must match what the Client will pay for the service described; if the final price depends on circumstances (for example hair length), this is stated clearly. A discount or a “before” price is shown only if that price was actually charged recently, not invented to make the discount look bigger.

Listings, photos, Stories and messages must not contain contact details or links (phone, email, other booking systems or social networks) intended to move Clients found through Gloumi away from Gloumi. Contact details needed to arrange an already confirmed Visit are allowed.

Gloumi may hide or remove content that breaches these Terms for Masters and Salons, the Terms or the law, and where a lesser measure is enough, correct only the part in breach (for example remove contact details from a description). Gloumi informs the Master of such a decision and the reason for it as set out under “Restriction, suspension and termination”.

The main parameters by which Masters are ranked in search and in the feed, and how a paid subscription affects them, are described in the Terms section “Ranking of results”. A higher place cannot be bought in any other way.

Gloumi may show a Master's public profile, services and content not only in the app but also on gloumi.lt, on Gloumi's social media accounts and in Gloumi's advertising (see “Intellectual property and licence”). Gloumi currently has no affiliate programmes through which a Master's services would be offered in third-party channels.

6.Bookings and providing the service

A booking is made when the Master confirms it in the app. From then on there is a service contract between the Master and the Client; Gloumi is not a party to it. A Master confirms or declines booking requests within a reasonable time.

A Master must carry out a confirmed Visit: be at the agreed place at the agreed time and provide the service personally (in a Salon, the Member named in the booking), with care, professionally and in line with hygiene and safety requirements.

The cancellation terms chosen by the Master (for example free cancellation more than 24 hours ahead with a required deposit, or a Visit without a deposit) are shown to the Client before booking. The Master keeps to them and may not apply stricter terms than those shown to the Client.

If the Master cancels a Visit, the Client gets back everything they paid, whenever the cancellation happens. A Master may reschedule a Visit only with the Client's consent. The share of cancelled Visits lowers the place of a Master's posts in the feed (see the Terms section “Ranking of results”), and frequent cancellations by a Master may be grounds for restricting the account.

A Master records the status of a Visit truthfully: as completed only when the service was provided, and the Client as a no-show only when the Client did not come and did not cancel in time. Marking a Visit that did not happen as completed, or a Client who came as a no-show, is fraud and payment evasion.

The price that applies to the Client is the one shown when the booking was confirmed (see the Terms section “Prices and pricing errors”). A Master may provide and charge for extra services on site only with the Client's clear consent.

As a trader, a Master is answerable to the Client under consumer protection law and handles the Client's complaints in good faith. Gloumi may help gather the facts but does not decide disputes about the quality of the service (see the Terms section “Complaints and dispute resolution”).

7.Payments and payouts

A Client pays for a Visit in the app (by card, Apple Pay or another method offered in the app) or on site, directly to the Master, if the Master allows it. Whether a Master can accept payments in the app does not depend on their plan.

Money paid in the app goes to Gloumi's platform balance at Stripe. In receiving it, Gloumi acts on the Master's behalf as their authorised agent for receiving payments: a Client's payment to Gloumi counts as payment to the Master, and the Client's obligation to pay that amount to the Master is discharged. Gloumi does not thereby become the provider of the service.

The Master receives the amount left after Gloumi's commission (see “Gloumi's remuneration: commission and subscriptions”) and, for Visits paid from 1 November 2026, also after the actual Stripe fee for processing that payment, as set out in the Terms section “Payments, commission and payouts to masters”. For Visits paid earlier, Gloumi pays the Stripe fee.

The payout for a completed Visit is transferred to the Master's Stripe account no earlier than 3 days (72 hours) after the Visit ends, and only if the Master has completed Stripe verification, the Client has not reported within that time that the Visit did not happen, and there is no open dispute about the payment. The same period applies to the part of a deposit that the Master keeps under the cancellation terms (for example when the Client does not turn up). Stripe pays out to the bank on its own payout schedule.

If a Client covers part or all of the price with Gloumi credit (referral credit or a gift card), Gloumi pays that part to the Master, and the Master loses nothing because of the credit.

Money paid on site goes to the Master directly, and Gloumi does not handle it. The Master is responsible for the accounting, purchase documents and refunds for such payments.

For the commission Gloumi has deducted, a Master can get a monthly invoice in the app. Gloumi is not the Master's tax agent and withholds no taxes from payouts. All amounts are in euros.

8.Gloumi's remuneration: commission and subscriptions

Gloumi earns from commission and from master subscriptions. The commission rules are set out in the Terms section “Payments, commission and payouts to masters”, and the exact rate and how it is calculated are shown in the master account before payments are switched on. In short, they are as follows.

For Visits paid in the app before 1 November 2026, the commission is 5% and is charged on every Visit. For Visits paid from 1 November 2026, the 5% commission is charged only on a given Client's first completed Visit with that Master paid in the app; no commission is charged on that Client's later Visits with the same Master.

No commission is charged on Clients who came with the Master code (see “The Master code for own clients”), or on tips. No commission is currently charged on Visits paid on site. If a deposit or another amount paid is refunded to the Client, the share of commission taken from it is refunded too.

The master plans are Starter (free), Pro and VIP Studio; their features are shown in the app before purchase. A subscription is bought through the Apple App Store or Google Play and is governed by the terms of those stores and by the Terms section “Master subscription (Pro and VIP Studio)”. A new Master gets Pro features free for 30 days. VIP Studio is intended primarily for salons (see “Salons”).

Gloumi may change the commission rate, how it is calculated and the terms of the plans only with at least 15 days' notice (see “Changes to these Terms for Masters and Salons”). A Master who does not agree may end these Terms for Masters and Salons before the change takes effect. Changes do not apply retroactively.

9.The Master code for own clients

Every Master gets one code for their existing clients (the Master code; in the app, “Code for your clients”). The Master code is given once, for life, and no new one is issued.

The Master code can be used by up to 50 different Clients. It is valid for 3 months from the creation of the master account, and for Masters who registered before the Master code was introduced, for 3 months from its introduction. The exact expiry date and the number of uses are shown in the app. A Client who has already had a completed Visit with that Master may enter the code, and the use is then not counted.

A Client who came with the Master code never generates commission for that Master, now or later, under any commission model. This exemption remains after the code expires or its uses run out. The price the Client pays does not change because of the code.

A Master may give the Master code only to their own clients whom they served before Gloumi or outside Gloumi. Giving, offering or publishing it to Clients who found the Master through Gloumi (see “No circumvention of Clients found through Gloumi”) is prohibited, as is selling the code or taking anything for it.

Gloumi may check how the Master code is used. If it finds misuse, Gloumi may revoke the code, cancel the commission exemption for Clients to whom the code was given in breach of these rules, require payment of the commission that was not taken as a result, and apply other measures as for a breach of these Terms for Masters and Salons.

Gloumi may change or end the Master code arrangement with at least 15 days' notice; the exemption remains for Clients who have already come with the code.

10.Tips

Tips can be received by Masters on the Pro or VIP Studio plan (including the trial period and Pro features obtained through a Salon) who have completed Stripe verification.

A Client is offered the option of leaving a tip after a completed Visit, when they leave a review rated 3 stars or more; this can be done within 7 days of the Visit. The amount is from €1 to €100. Tips are paid only in the app, whatever way the Visit itself was paid.

Tips are a voluntary payment from the Client to the Master, not part of the price of the service. A Master may not demand them, pressure a Client over them, or link them to the quality of the service, a review or a reply to it.

Gloumi takes no commission on tips; only the actual Stripe fee for processing the payment is deducted. Tips are received in the same way as payment for a Visit (see “Payments and payouts”) and transferred to the Master no earlier than 3 days (72 hours) after they were paid. If the Master cannot receive them within 30 days of payment (for example because their Stripe account is no longer active), they are refunded to the Client.

If a tip payment is disputed, found to be unauthorised or fraudulent, or must be refunded by law, Gloumi holds it or refunds it to the Client, and may recover one already transferred from the Master as set out under “Disputes, refunds and chargebacks”. Tips without a service actually provided, or used to move money, are prohibited.

Tips are the Master's income, and the Master is responsible for their taxation. Where the law requires it, Gloumi includes them in its DAC7 report (see “Tax information (DAC7)”).

11.Salons

A Master on the VIP Studio plan may create a Salon (name, description, address, photos) and invite up to 10 other Masters to it by their Gloumi username. The invited Master accepts or declines the invitation in the app. A Master may be a Member of only one Salon at a time. A Member may leave the Salon at any time, and the Salon owner may remove a Member.

Each Member remains an independent Master: they have their own account, services, prices, calendar and Stripe payouts, make their own contract with each of their Clients and are answerable for it themselves. The Salon owner does not become the provider of the Members' services and does not receive the money of the Members' Clients through Gloumi.

The relationship between the Salon owner and the Members (for example renting a workplace or sharing income) is their own matter, and Gloumi does not regulate it. They are themselves responsible for that relationship complying with the law and for making it clear to the Client who provides the service.

While a Member belongs to the Salon and the Salon owner's VIP Studio plan is active, the Member gets the Pro plan features. A subscription the Member bought themselves is not cancelled automatically because of this – the Member manages it themselves.

The Salon owner confirms that they are entitled to represent the Salon and to use its name, trademark, address and photos, that Members are invited only with their consent, and that the Salon shows only Masters who actually work there. The Salon owner is responsible for the content of the Salon page and removes without delay a Member who no longer works at the Salon.

The Salon owner sees the Members' Visits: the time, the Member, the service and the Client's first name. They may use this data only to organise the Salon's work, must keep it confidential and may not use it for any other purpose, for example to contact the Members' Clients, offer them their own services or pass the data to others (see “Personal data and access to data”).

By accepting an invitation, a Member agrees that their name, photo, services and ratings are shown on the Salon page, and that the Salon owner sees their Visits as described in this section.

When the Salon owner's VIP Studio plan ends, the Salon page is hidden and the Members carry on as separate Masters on their own plans; their bookings remain valid. Gloumi may remove a Salon, or a Member from it, if these Terms for Masters and Salons are breached (see “Restriction, suspension and termination”).

12.Reviews and client ratings

A review of a Master can be left only by a Client whose Visit with them is marked as completed, and only within 48 hours after the Visit (see the Terms section “How we verify reviews”). A Master may ask all their Clients equally to leave an honest review.

A Master may reply to a review publicly. The reply must be factual and polite, with no threats, insults or personal data of the Client, health data in particular.

Gloumi does not remove genuine negative reviews merely because a Master asks it to. A review is removed only in the cases listed in the Terms section “Reviews”.

After a completed Visit, a Master may rate the Client; other Masters see this rating (the reliability score). The rating must be honest and based only on that Visit: it may not be used to retaliate for a review or to discriminate.

A Master may not:

• write reviews about themselves or their competitors, or ask friends, family members or staff to do so;
• buy reviews or offer anything in return for them – a discount, a gift, a free service or money;
• create bookings in order to generate reviews;
• ask only satisfied Clients for reviews or select them in any other way;
• pressure or intimidate a Client into leaving, changing or removing a review, or offer anything for doing so.

13.Prohibited conduct and fraud

In addition to the prohibitions in the Terms, the conduct listed below is prohibited for Masters and Salon owners. For it, Gloumi may apply the measures set out under “Restriction, suspension and termination”, hold payouts, cancel credit or the Master code, claim compensation for losses and, where there are grounds to suspect a criminal offence or the law requires it, report to the police or other competent authorities. It is prohibited to:

• create fake or additional accounts, including a new account meant to escape reviews, restrictions or debts;
• use another person's identity, documents, photos or bank account;
• create fake bookings, book with oneself, or book one's own services through another account to generate reviews, credit, commission exemptions or visibility;
• evade payments or commission, for example by recording the status of Visits falsely or changing prices after a booking;
• use Gloumi to launder or move money, including payments and tips without a service actually provided;
• abuse the trial period, referral credit, gift cards or the Master code;
• artificially boost their visibility with fake likes, followers, taps or automated means;
• harass, threaten, insult or discriminate against Clients, other Masters or Gloumi's representatives, including refusing service on grounds of sex, race, nationality, language, origin, religion, beliefs, age, disability or sexual orientation, except where the nature of the service objectively requires it and the law allows it;
• provide unlawful services, including procedures that the law allows only licensed healthcare professionals to perform (for example injections of prescription-only medicines), where the Master has no such right;
• work unsafely: fail to follow hygiene requirements, use unsterile tools or prohibited products, or fail to warn the Client of a known risk;
• use Clients' data obtained through Gloumi for purposes other than those allowed under “Personal data and access to data”.

14.No circumvention of Clients found through Gloumi

A Client found through Gloumi is a Client who first found the Master through Gloumi (in search, in the feed, on the Master's or a Salon's page, or through another Gloumi feature) and was not the Master's client before. Clients who came with the Master code are not treated as found through Gloumi.

For 12 months from the first booking of a Client found through Gloumi with the Master, the Master may not offer, encourage or agree with that Client to book or pay for the Master's services outside Gloumi in order to avoid commission – for example by offering a discount for booking elsewhere or by using contact details obtained through Gloumi to invite the Client to book elsewhere. This does not prevent accepting payment on site where the booking was made through Gloumi and the Master allows that payment method. The prohibition also applies to a Salon owner with regard to the Members' Clients found through Gloumi.

Gloumi applies this restriction because its remuneration for finding a Client is commission, charged only on Visits paid in the app: if a Client found through Gloumi were moved away from Gloumi, Gloumi would not be paid for a service it has already provided. The restriction is temporary, applies only to Clients found through Gloumi, and does not prevent a Master from offering their services through other channels or on other terms to other clients.

If this prohibition is breached, Gloumi may require payment of the commission it would have received had that Client's Visits been booked and paid through Gloumi, and apply other measures provided for in these Terms for Masters and Salons.

15.Disputes, refunds and chargebacks

A Client whose Visit was paid in the app may report in the app, from the start of the Visit until 3 days (72 hours) after it ends, that the Visit did not happen. The payout to the Master is then held, and the Master is told about the report and the Client's message.

Gloumi may ask both parties for explanations and evidence (for example messages, photos, payment data); the Master provides them within the reasonable time Gloumi sets. Gloumi assesses the information in good faith and decides whether to refund the Client or transfer the payout to the Master. The decision is made by a person, not by an automated system. If the Master provides no explanation in time, Gloumi decides on the information it has.

Refunds caused by the Master – a Visit the Master cancelled, a service not provided, or fraud – are borne by the Master: they receive no payout for such a Visit and must return any payout already received.

A chargeback is a Client's claim to their bank about a card payment. When notified of a chargeback, Gloumi holds the payout related to that payment and, if it has already been transferred, may recover it by reversing the transfer from the balance of the Master's Stripe account until the bank decides. The Master cooperates and, within the time Gloumi sets, provides evidence that the service was provided (for example messages, photos of the Visit, confirmations from the Client).

If the bank decides in the Client's favour and the chargeback was caused by the Master's service or conduct (for example the service was not provided or did not match its description, or the Master committed fraud), the Master bears the disputed amount and the related Stripe and card scheme fees. If it had other causes and the Master provided the service properly and cooperated, Gloumi bears the loss. If the bank decides in the Master's favour, the amount held or recovered is transferred to the Master.

These decisions by Gloumi about money paid through the app do not take away the Master's right to complain (see “Complaints from Masters”) or to go to court, or the Client's rights as a consumer.

16.Holding and setting off payouts

Gloumi holds or delays a payout only as long as necessary for one of the reasons listed below. Gloumi tells the Master about the hold and its reason in the app and by email, unless the law or an authority forbids it; the Master may explain the circumstances and provide evidence. No interest accrues while a payout is held.

Amounts a Master owes Gloumi under these Terms for Masters and Salons (for refunds, chargebacks, the related fees, unpaid commission or losses) may be set off by Gloumi against amounts to be transferred to the Master, including tips, recovered by reversing a transfer from the Master's Stripe account, or claimed for payment within 14 days of the request.

A payout may be held if:

• fraud or a breach of these Terms for Masters and Salons is suspected;
• a Client has reported that a Visit did not happen, or a chargeback is open;
• the Master has not completed Stripe verification or has not provided documents Gloumi asked for;
• required tax information is missing (see “Tax information (DAC7)”);
• the Master owes Gloumi money under these Terms for Masters and Salons;
• the law, a court, a public authority, Stripe or card scheme rules require it.

17.Tax information (DAC7)

Gloumi is a reporting platform operator under Council Directive (EU) 2021/514 of 22 March 2021 (DAC7) and the Law on Tax Administration of the Republic of Lithuania. Gloumi must therefore collect, verify and report to the State Tax Inspectorate (VMI) information about Masters who receive consideration through Gloumi.

By 31 January each year, Gloumi reports to the VMI for the previous calendar year: the Master's details, the consideration received through Gloumi by quarter, the commission and other fees Gloumi deducted, and the number of services. By the same date, Gloumi gives the Master the same information.

If a Master does not provide the required information after the first request and two reminders, but not earlier than 60 days after the first request, Gloumi withholds payouts until the information is provided, or may close the master account and prevent re-registration.

The Master provides true information, reports changes to it without delay and, if Gloumi asks, provides documents confirming it. This information is processed to comply with a legal obligation and kept for as long as the law requires (see the Privacy Policy).

The Master provides Gloumi with:

• for a natural person – first name, surname, date of birth, primary address and tax identification number, with the country that issued it;
• for a legal person – name, company code, registered address and tax identification number;
• the VAT number, if there is one;
• the number of the bank account (IBAN) into which payouts are made, and the account holder's name if it is not the Master.

18.Personal data and access to data

Gloumi is the controller of the platform's data – accounts, listings, bookings, payments, messages and reviews; how it processes them is described in the Privacy Policy.

The Master is an independent controller of the Client data they obtain or keep – contact details, notes, information the Client gave when booking, and what the Client tells them directly. The Master processes it in line with the GDPR: only to provide the service and to meet their own legal obligations, keeps it confidential and secure, does not pass it on or sell it to anyone, does not send marketing messages without the Client's consent, and deletes it when it is no longer needed.

The app does not ask for health data and has no field for it. A Master may enter health data (for example about allergies) into the app only when it is strictly needed to provide the service safely and the Client has explicitly agreed to it.

Gloumi stores a Master's private notes about Clients on the Master's instructions, so for those notes Gloumi is the Master's processor. Gloumi processes them only so that the Master can use them in the app, keeps them confidential and protected by the security measures described in the Privacy Policy section “Data security”, helps the Master respond to Clients' requests about their data, and deletes the notes when the account is deleted. The Master allows Gloumi to use the service providers listed in the Privacy Policy; Gloumi announces any intended change of them in advance, and the Master may object. On request, Gloumi provides the information needed to show that these obligations are met.

On becoming aware of a personal data breach involving data obtained through Gloumi (for example a lost phone with the app signed in, or a taken-over account), the Master notifies Gloumi at info@gloumi.lt without delay and no later than within 24 hours, and, where the GDPR requires it, also the State Data Protection Inspectorate and the Clients. The same obligations apply to a Salon owner for the data they see through the Salon.

Gloumi has technical access to all data that Masters and Clients provide or that arises from using Gloumi, and uses it for the purposes set out in the Privacy Policy: to provide the service, ensure security, prevent fraud, improve the service and meet legal obligations. Gloumi does not sell Masters' data and does not use it to compete with Masters.

In the app, a Master sees the data of their profile, services, Visits, payments, payouts and invoices, the reviews about them, the data of their Clients needed for Visits (name, photo, contact details, Visit history, information given when booking, their own notes, the Master code mark), and the reliability score other Masters have given a Client. A Master does not see data of other Masters and Clients unrelated to their own Visits.

A Master's data is passed only to the service providers listed in the Privacy Policy, to Stripe, to the VMI (see “Tax information (DAC7)”), to a Salon owner (a Member's Visits) and to authorities where the law requires it. A Master can download their data in the app at any time (“Download my data”) and, after deleting the account, get it on request at info@gloumi.lt while it is still kept (see the Privacy Policy section “How long we keep data”).

19.Intellectual property and licence

A Master keeps all rights to the content they upload (photos, videos, Stories, descriptions). While the Master's account is active, the Master grants Gloumi a non-exclusive, royalty-free, worldwide licence to store, reproduce, technically adapt (for example resize or crop) and publicly display that content in the app, on gloumi.lt, on Gloumi's social media accounts and in Gloumi's advertising, in order to present the Master and Gloumi. Gloumi may sublicense it only to its service providers, to the extent needed to store and display the content.

When a Master deletes content or the account, Gloumi stops using that content and removes it from its channels within a reasonable time.

The Master confirms that they hold all rights to the content they upload, including the consent of the people shown in it (for a minor, of their parent or guardian), and that the content infringes no one else's rights. Claims about a Master's content are governed by the section “Liability”.

The Gloumi name, logo, app and its content belong to Gloumi (see the Terms section “Intellectual property and prohibited use”). A Master may use the Gloumi name and logo only to say that they can be booked through Gloumi, and without altering them.

20.Restriction, suspension and termination

Gloumi may restrict, suspend or end its service to a Master only for the reasons listed below and only as far as necessary. The possible measures are: hiding a listing or content or placing it lower in results, restricting individual features, holding payouts, suspending the account and ending the service.

A restriction or suspension takes effect from the moment the Master is given a statement of reasons on a durable medium (by email and in the app): the specific facts, and the provision of these Terms for Masters and Salons or of the Terms it is based on. The Master may explain the circumstances and appeal the decision (see “Complaints from Masters”). If the measure turns out to be unfounded, Gloumi lifts it without delay and restores the Master's position.

Gloumi ends its whole service to a Master with at least 30 days' notice, stating the reasons. The service may be ended immediately where the law or a public authority requires it, where the Master repeatedly breaches these Terms for Masters and Salons or the Terms, where fraud is established, or where there is a real risk to Clients' health or safety; the reasons are then given without delay. A person whose service was ended for a breach may not create a new master account without Gloumi's consent.

A Master may end these Terms for Masters and Salons at any time: by deleting the account in the app settings, or by writing to info@gloumi.lt and asking for the master profile to be closed. Upcoming Visits are then cancelled, and Clients get back what they paid.

When these Terms for Masters and Salons end, the amounts due to the Master for completed Visits and tips are transferred in the usual way once the hold and dispute periods have passed and after setting off the Master's debts to Gloumi, provided the Master's Stripe account is still active. The Master code stops working, and the Master's listings and the reviews about them are removed together with the master profile. The provisions on amounts due, refunds, chargebacks, set-off, the prohibition on circumventing Clients found through Gloumi, tax information, personal data and liability survive the end of the agreement.

Grounds for restricting, suspending or ending the service:

• a breach of these Terms for Masters and Salons, the Terms or the law;
• a reasonable suspicion of fraud, money laundering or other unlawful activity;
• false or incomplete Master information, documents Gloumi asked for not provided, or verification not completed or withdrawn by Stripe;
• tax information not provided (see “Tax information (DAC7)”);
• a risk to Clients' health, safety or property;
• frequent cancellations or missed Visits by the Master, or justified Client complaints;
• an unusually high number of chargebacks or refunds caused by the Master's services;
• a requirement of the law, a court, a public authority, Stripe or card scheme rules.

21.Liability

The Master is fully answerable to the Client for the service provided: for its quality, safety, compliance with the law and any damage to the Client's health or property. Gloumi is not a party to the service contract and is not liable for the service.

Gloumi provides the platform as it is (see the Terms section “Limitation of liability”) and does not guarantee any number of bookings, any income or uninterrupted operation. Gloumi is not liable for failures of the services of Stripe, Apple, Google or other third parties, or for Clients' actions, unless they were caused by Gloumi's fault.

Gloumi's total liability to a Master under these Terms for Masters and Salons and the Terms is limited to the amount Gloumi received from the Master (as commission and other fees) in the 12 months before the grounds for the claim arose. Gloumi is not liable for indirect losses, lost income, loss of reputation or loss of clients.

These limits do not apply to Gloumi's obligation to transfer to the Master the amounts collected on the Master's behalf and due to them, to damage caused intentionally or through gross negligence, or to other cases where mandatory rules of Lithuanian law, including the Civil Code, do not allow liability to be limited.

The Master compensates Gloumi for losses and costs – including third-party claims, fines imposed by authorities, chargeback fees and reasonable legal costs – incurred because of the Master's services, content or breach of these Terms for Masters and Salons, the Terms or the law. Gloumi informs the Master of such a claim and, where possible, allows them to take part in defending their interests.

Neither party is liable for failing to perform its obligations because of force majeure, as understood under the Civil Code of the Republic of Lithuania.

22.Changes to these Terms for Masters and Salons

Gloumi notifies a Master of changes to these Terms for Masters and Salons on a durable medium – by email and in the app – at least 15 days before they take effect, stating what is changing. Where implementing the changes takes more work on the Master's side (for example reorganising listings), the period is longer.

A Master who does not agree with the changes may end these Terms for Masters and Salons before the changes take effect; the termination takes effect within 15 days of receiving the notice and costs the Master nothing. If the Master continues to use Gloumi after the changes take effect, they are deemed to accept them; the app may ask them to confirm this with the consent button.

A Master may waive the 15-day period in writing or by a clear action, for example by tapping the consent button earlier.

A shorter period is possible only where Gloumi must make the changes because of a legal or regulatory requirement that cannot be reconciled with the 15-day period, or in exceptional cases where Clients, Masters or Gloumi must be protected without delay against fraud, malware, spam, data breaches or other cybersecurity risks.

Changes do not apply retroactively, except where the law requires it or the changes are favourable to the Master.

23.Complaints from Masters

A Master may complain free of charge about a decision by Gloumi, a payout, a restriction or any other problem related to Gloumi – through Help in the app or at info@gloumi.lt. The complaint says what happened and includes any evidence available.

Gloumi confirms receipt within 2 working days; the complaint is handled by a person, and Gloumi aims to answer on the substance within 14 calendar days – in writing, giving its decision and the grounds for it. In more complex cases the period may be longer; the Master is told if so.

Gloumi is a small enterprise, so Articles 11 and 12 of Regulation (EU) 2019/1150 (internal complaint-handling system and mediators) do not apply to it. The parties may nevertheless agree to settle a dispute through mediation. Neither a complaint nor mediation takes away the right to go to court.

Decisions about content may also be appealed under the Terms section “Reporting illegal content and appealing our decisions”.

24.Governing law and final provisions

These Terms for Masters and Salons are governed by the law of the Republic of Lithuania. Disputes are resolved through negotiation and, failing agreement, in the courts of the Republic of Lithuania competent for Gloumi's registered office.

If any provision of these Terms for Masters and Salons is held invalid, the rest remain in force, and the invalid provision is replaced by the closest lawful one.

Gloumi may transfer its rights and obligations under these Terms for Masters and Salons to another legal entity (for example in a reorganisation), giving the Master notice in advance; the Master's rights are not reduced by this. A Master may transfer their rights and obligations only with Gloumi's written consent.

Notices to a Master are sent to the email address on their account and shown in the app; a Master writes to Gloumi at info@gloumi.lt. If Gloumi does not exercise a right in a particular case, that does not mean it waives it.

These Terms for Masters and Salons, together with the Terms and the Privacy Policy, form the entire agreement between the Master and Gloumi on the use of Gloumi; the Master's relationship with Stripe is governed by Stripe's agreements. These Terms for Masters and Salons are drawn up in Lithuanian and English; if the texts differ, the Lithuanian text prevails.