Help
Frequently asked questions
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About Gloumi
What is Gloumi?
An app where you find beauty masters, see their work, prices and free times, and book a visit straight away. Masters provide the services in their own name; Gloumi is responsible for the app and payments in it.
Is Gloumi free?
For clients, yes: you only pay the price the master sets, and Gloumi adds nothing. For masters, Starter costs €0 a month and Gloumi takes a commission; Pro and VIP Studio are paid plans.
How do I contact support?
Side menu → Support → No answer here?, or info@gloumi.lt. About a specific visit – Report an issue in that visit. We confirm receipt within 2 working days and reply within 14 days, usually sooner.
Account
How do I sign up and sign in?
On the sign-in screen tap Sign up: five steps and an email confirmation. You can also use Google, and Apple on iPhone. Sign in with your email or username and password, or with Google or Apple. You must be 14 or older.
I forgot my password.
On the sign-in screen tap Forgot password, enter your email and open the link we send. Check your spam folder too. Signed up with Google or Apple? Sign in with the same button.
The confirmation email did not arrive.
Check your spam folder. To get a new link: side menu → App settings → Account → Verify now next to your email.
How do I change my details?
Name and bio – Profile → Edit profile; photo – tap it. Email, username and phone – side menu → App settings → Account. We can change your date of birth – write to us.
How do I change the language or theme?
Side menu → App settings → Language / Kalba (Lithuanian or English) or App Theme. The change takes effect at once.
How do I get a copy of my data?
Side menu → App settings → Account → Download my data – a JSON file without photo or voice files. For everything we hold, write to info@gloumi.lt from your account email – we reply within a month.
Someone has got into my account.
Side menu → App settings → Account → Sign out everywhere, then Forgot password on the sign-in screen. Tell us what you did not do. Gloumi never asks for your password or a code.
Visits
How do I find a master?
Search: look for a service, master or salon, and use Filters or Map. Discover is a feed of masters' work.
How do I book a visit?
On the master's profile tap Book a time, choose services, a date and time and how to pay, then tap Confirm Booking. You will be notified when the master confirms.
When is my visit actually booked?
When the master confirms it: Pending Confirmation changes to Confirmed. Until then you can cancel any time and get a full refund. The same applies if the master declines.
Every slot is taken – can I join a queue?
Yes. Pick the full day and tap Join the waitlist. If someone cancels that day, the first person in the queue is notified and can book the slot.
What goes into the visit notes?
Whatever the master should know up front: previous formulas, colours, wishes. You can add a photo (Add vision). Tell the master about allergies or sensitivities directly.
How do I cancel or move a visit?
Bookings → Cancel booking or Reschedule. Cancelling happens at once, with no second question. With less than 24 h to go before a confirmed visit, only the master can move it – message them.
Will I get my money back if I cancel?
Cancel more than 24 h ahead, or if the master cancels – everything paid in the app is refunded. Cancel a confirmed visit later or do not turn up, and the deposit may stay with the master under their cancellation terms; the rest is refunded.
When will a refund reach me?
We start the refund straight away, back to the way you paid. When it shows up depends on your bank. Still not there after a while? Write to us.
The master did not turn up or the visit did not happen.
Paid in the app? Open the visit and tap Visit didn't happen? – up to 72 h after it ends. The master's payout is held and a person decides. Later, or if you paid on site – write to us.
I am not happy with the service.
Message the master first – they provide the service. We help gather the facts and decide on the payment made in the app. If you cannot agree, you can contact the State Consumer Rights Protection Authority (vvtat.lt) for free.
How do I leave a review?
Once the master marks the visit complete: Bookings → Completed procedures → Review professional. You have 48 h after the visit, and only for a visit that happened. A posted review cannot be edited – write to us.
Payments
How is a visit paid for?
The master chooses which payment methods to accept: Cash, Card at the salon or In the app. In the app you pay by card or Apple Pay, and Stripe emails you the receipt. A visit not paid within 30 min is cancelled.
Is it safe to pay in the app?
Payments are handled by Stripe – Gloumi never sees or stores your card details. We never ask for your card number, codes or passwords by email or message.
What is a deposit?
Part of the price – an amount or a percentage – that the master asks you to pay in the app when booking. It counts towards the price, and you pay the rest on site. When it is refunded – “Will I get my money back if I cancel?”.
How do I leave a tip?
After a review of 3 stars or more, if the master accepts tips: 5, 10, 15% or €1–100, within 7 days of the visit. Later – Bookings → Completed procedures → Leave a tip. Gloumi takes nothing from tips.
How do gift cards work?
Side menu → Gift card: buy one (€40–1,000) or tap I have a code to redeem. The amount becomes credit you apply when paying in the app. An unused card can be cancelled within 14 days – write to us.
A master gave me their code – what do I do?
When booking, tap I have a master code, enter it and tap Apply, or open the master's link. Your price does not change.
My bank shows the same amount twice.
Often it is a temporary hold that disappears within a few days. If you were charged twice, tell us when and how much you paid. Please do not send your card number.
For masters
How do I become a master?
Profile → Become a master: photo, name and city, description, field and agreeing to the terms. You must be 18 or older. Switch between client and master mode at the top of your profile.
What do I need so that clients can book me?
Tap Add services and go through the wizard to Activate profile. You need services, working hours, fields and (if you work at a fixed place) an address; Taking bookings must be on.
How do I add or change services?
Profile → Services and hours → Services and prices → New service. Deposit – Profile → Business → Payments → Ask for a deposit. Do not edit through “What services do you provide?” – it replaces your whole price list.
How do I set working hours and days off?
Profile → Services and hours → Working hours → Weekly schedule. Mark a single day or a holiday by tapping the date in the calendar (I'm off this day). For a break from bookings, turn off Taking bookings.
How do I block time or add a client myself?
Calendar → Block time – for one day or every week (a break). Add a visit – for your own client: confirmed at once, no deposit, and the client gets a notification.
How do I confirm, reject, cancel or move a visit?
Calendar → Requests → Confirm or Reject – answer quickly. Cancel or move by opening the visit. If you cancel, the client gets everything back; move a visit only after agreeing with the client.
How do I mark a visit complete?
Open the visit → Complete visit (from its start time). Afterwards answer “Did the client show up?” – otherwise it marks itself attended after 24 h. A client can review only a completed visit.
How do I take payments in the app?
Profile → Business → Payments → Stripe payment settings → Turn on online payments; verify your identity in Stripe's window. If it is not finished within 30 days of a client's payment, the money goes back to the client.
When do I get the money?
No earlier than 72 h after the visit ends, usually within 7 days, unless the client reported that it did not happen. To your bank on your Stripe payout schedule. Payouts are in Profile → Business → Payments.
What is the master code?
Profile → Business → Payments → Code for your clients. Give it to clients from before Gloumi – no commission on them. Up to 50 clients, valid for 3 months. You may not give it to clients who found you through Gloumi.
Why am I asked for my personal or company code and IBAN?
An EU rule, DAC7, requires platforms to report their sellers' income to the tax authority (VMI). Enter them in side menu → App settings → Business details. Clients never see them. If missing after 60 days, payouts are held.
How do I cancel a subscription or get a refund?
In the store: iPhone – Settings → your name → Subscriptions; Android – Google Play → Payments & subscriptions → Subscriptions. On the App Store, at least 24 h before the period ends. Refunds are decided by Apple or Google. Deleting your account does not end the subscription.
How do I create a salon?
Profile → Business → Salon → Create a salon (needs VIP Studio). Invite up to 10 masters by username. Members stay independent and get Pro features, and you see their visits.
Can a review be removed?
We do not remove genuine negative reviews – only those that break the rules, are false or unrelated to the service; report those to info@gloumi.lt.
A client reported that the visit did not happen.
The payout for the visit is held while we look into it. You can see the client's message – explain and, if we ask, send evidence. A person decides, and we tell you in the app and by email.
My account has been restricted.
Our notice gives the reason and the rule. You can explain or appeal for free – via Support or info@gloumi.lt. A person reviews it and we reply in writing; an unjustified restriction is lifted at once.
Can I rate a client?
Yes – after you complete a visit, the app offers Rate the client. Other masters see the rating; only they see the text. Rate honestly and only on that visit.
Content, notifications and safety
How do I post a story or a photo of my work?
Pick a new story or post in the feed. Download an iCloud-only video to the phone first. One file – up to 60 MB, a story video – up to 1 min.
How do I report inappropriate content or a person?
Press and hold a message → Report; on a master's profile – the icon at the top. Choose a reason → Send report. Reports are anonymous and our team reviews them. If someone is in danger, call 112.
How do I block someone?
In the report sheet – Block user: you will no longer see their posts, stories or messages. To unblock: side menu → App settings → Blocked people.
How do I manage notifications? Why do they not arrive?
The bell at the top: swipe left to delete, Edit for several at once. Not arriving? Allow Gloumi notifications in your phone settings and stay signed in – once you sign out, they stop.