Digital Services Act (DSA)

1.Points of contact

• For users: support@gloumi.lt. Users can also write through “Support” in the app. A person replies.
• For authorities (Member State authorities, the European Commission, the European Board for Digital Services): info@gloumi.lt. A person replies.
• Languages: Lithuanian and English.
• Gloumi is established in Lithuania and therefore has no legal representative in the EU. The Digital Services Coordinator in Lithuania is the Communications Regulatory Authority (RRT).

2.How to report illegal content

Tap the report button next to the content, or write to support@gloumi.lt (authorities – info@gloumi.lt). Please give:

• where the content is (a link, a username or a description of the screen);
• why you believe it is illegal;
• and a confirmation that, to the best of your belief, the information in the report is accurate and complete.

You may give your name, but you do not have to. We need an email address only so that we can reply to you; child sexual abuse can also be reported anonymously. We handle reports without delay – usually within a few working days – and remove plainly harmful content immediately. Where we know how to reach you, we confirm receipt and tell you what we decided.

If a child is in danger right now, call 112. You can also report child sexual abuse material online to the police (epolicija.lt) or to RRT's “Švarus internetas” hotline (svarusinternetas.lt, anonymous reports accepted). Do not send, copy or keep such content.

3.How we make decisions

• A Gloumi representative reviews reports and the content appealed against. Before text that others can see is published, we check it automatically against lists of inappropriate words and prohibited services: text with clearly prohibited words is not published and you can correct it, and text with words that are inappropriate only in some contexts is held until a Gloumi representative approves it. Photos and videos that will be published openly are checked by the app on your phone for explicit sexual content: it only warns and holds them for review and never rejects anything itself – a person decides. Otherwise we do not remove or hide content by automated means, and we do not automatically restrict accounts because of content. The only automatic measures are limits against abuse: how many messages, comments, reports, bookings and other actions can be taken in a given time and how many upcoming visits can be held at once. Details: the Terms, section “Reporting illegal content and appealing our decisions”.
• When we hold back or remove content or restrict an account, we tell the author the reason, the rule relied on, and whether we acted on a report or on our own initiative; we also tell you the outcome of a Gloumi representative’s review.
• We do not reveal who made a report to the author of the content, unless the report cannot be handled without it (for example a copyright claim); in that case we tell you beforehand.
• The rules content must follow are in the Terms, section “Content and conduct rules”, and for masters also in the Terms for Masters and Salons, section “Prohibited conduct and fraud”.

4.Appeals and disputes

If you disagree with a decision, appeal within 6 months by writing to support@gloumi.lt. The appeal is handled by a person, not an automated system, and we tell you the outcome. If you are still not satisfied, you can turn to an out-of-court dispute settlement body or to a court. Your right to go to court always remains.

5.Threats to life or safety

Where there is a threat to a person's life or safety, we inform law enforcement.

6.Recommendations and ranking

The parameters that determine the order of masters and posts are set out in the Terms, section “Ranking of results”. In a post's “⋯” menu you can open “Why you're seeing this post”. You can turn off the personalised feed in settings (“Personalised feed”); for users under 18 it is always off.

7.Paid placement

Masters with a Pro or VIP Studio plan (usually a paid one) rank higher in search and in the feed; in search their result carries the “Boosted” label. This is placement for a plan, not a mark of quality or of any check. A place cannot be bought in any other way.

8.Minors

Gloumi can be used from the age of 14. For users under 18 the feed is not personalised; they can book a paid visit or pay a deposit only with a parent's or guardian's consent; and they can exchange messages with a master only if they follow the master or have a confirmed upcoming visit, or a visit in the last 30 days, with them. We do not build advertising profiles and do not pass data to advertising networks.

9.Masters are traders

Masters offer their services as traders in their own name. Before you book, the master's profile shows their business details: name or company name, business address, phone number and email address.